Upcoming Service Upgrade

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Upcoming Service Upgrade, Upcoming Service Upgrade, MyAU, AU, Athabasca University, AthaU, Outage, Interruption, viewing electronic letters and grades creating transcript requests viewing of transfer credit and/or admission status change programs (graduate and undergraduate) course extensions and withdrawals course registrations exam requests

On Sunday, December 3, 2017, Athabasca University’s Banner system will be undergoing an upgrade to apply critical patches to address potentially serious issues that were discovered after the previous patches were applied.  We must apply these new patches as soon as possible in order to ensure that this core system continues to function correctly. We sincerely apologize for the short notice and the disruption that this critical maintenance will cause.
Current access and study in active online courses are not impacted by the service blackout. The following services will be offline between 7:00 a.m. and 4:00 p.m. (MST) on December 3:
  • viewing electronic letters and grades
  • creating transcript requests
  • viewing of transfer credit and/or admission status
  • change programs (graduate and undergraduate)
  • course extensions and withdrawals
  • course registrations
  • exam requests
  • Faculty of Business PCI and MBA payment portals
  • Conference registration sites that take payment
  • Banner including HR/Finance portal, Travel & Expense, and Workflow
  • Cognos TM1 budget planning

What the upgrade means to current and prospective AU students

While you will still have full access to your courses and all your materials, you will be briefly unable to drop a course, book an exam, register for a new course, become a new student, submit a payment or update your current student record (address change or change your email contact).

What is Banner and why is it vital for AU student success?

Banner is our Student Information, Financial, and HR System. This administrative system is used by the Office of the Registrar and contains the courses a student has enrolled in, the payments they have made, the marks achieved by the student, student transcripts, and student contact information. As the administrative system it also contains our Finance system which generates the students T2202A tax credit certificate and is the means to identify you when a student logs into MyAU.

What is the upgrade for?

The Banner upgrade is necessary to correct potentially serious issues that arose after the last set of patches were applied on November 26.

How will it help me?

By maintaining currency with the vendor, we are able to apply updates to Banner – one of the primary Student Information Systems in use in North America. Ultimately, because the information is in one system, potential data errors will be reduced along with software bugs within the custom transfer programs.

 

Visit the IT Helpdesk for updated outage information