Upcoming Service Upgrade

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Upcoming Service Upgrade, Upcoming Service Upgrade, MyAU, AU, Athabasca University, AthaU, Outage, Interruption, viewing electronic letters and grades creating transcript requests viewing of transfer credit and/or admission status change programs (graduate and undergraduate) course extensions and withdrawals course registrations exam requestsOn Sunday, September 24, 2017, Athabasca University’s Banner system will be undergoing an upgrade. Current access and study in active online courses are not impacted by the service blackout. The following services will be offline between 5:00 a.m. and 4:00 p.m. (MST) on September 24th:

  • viewing electronic letters and grades
  • creating transcript requests
  • viewing of transfer credit and/or admission status
  • change programs (graduate and undergraduate)
  • course extensions and withdrawals
  • course registrations
  • Faculty of Business online payments portal will be offline
  • exam requests

What the upgrade means to current and prospective AU students

While you will still have full access to your courses and all your materials, including grades, you will be briefly unable to drop a course, book an exam, register for a new course, become a new student, submit a payment or update your current student record (address change or change your email contact).

What is banner and why is it vital for AU student success?

Banner is our Student Information, Financial, and HR System. This administrative system is used by the Office of the Registrar and contains the courses a student has enrolled in, the payments they have made, the marks achieved by the student, student transcripts, and student contact information. As the administrative system it also contains our Finance system which generates the students T2202A tax credit certificate and is the means to identify you when a student logs into MyAU.

What is the upgrade for?

The Banner upgrade is necessary to enable us to accomplish two things. First, we want to ensure that we remain on a vendor-supported version of the Student Information System. Secondly, it is a necessary upgrade to ensure we can run the necessary financial forms and processes for students and staff.

How will it help me?

By maintaining currency with the vendor, we are able to apply updates to Banner – one of the primary Student Information Systems in use in North America. Ultimately, because the information will now be in one system, potential data errors will be reduced along with software bugs within the custom transfer programs. In the end, by streamlining our internal processes, it positions AU to allow us to refocus more of our internal resources to delivering services to students, and away from managing multiple internal systems.

Visit the IT Helpdesk for updated outage information

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If you have questions about an AU program or service, please contact the information centre.

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