The Hub B.C. floods: Important information for learners

Update for learners affected by flooding in their areas.

Athabasca University (AU) extends our thoughts to our learners, alumni, and their families and friends who are dealing with the devastating floods in British Columbia.

We can appreciate that your AU coursework is undoubtedly the least of your priorities at this time. If there is any way that we can help alleviate concerns you have about your studies with AU, please don’t hesitate to contact us.

Disaster contingency

If you are an AU learner who lives in a community that has been evacuated or are supporting one of these communities as a first-responder, please know that we are here to help. Options for replacing learning resources, exams, course extensions, pausing your studies, or withdrawals are available and will be assessed on a case-by-case basis.

These supports have been enacted to ensure that your studies do not add to your current stress. If you have other questions, please do not hesitate to contact our Information Centre (contact info below).

AU Information Centre

For more information on the above disaster contingencies for learners, please contact our Information Centre by phone during business hours, Monday to Friday from 9 a.m. to 4 p.m. (MT) or by email.

Toll-free (Canada / U.S.): 1-800-788-9041

International: 1-780-675-6100

Email: learnersupport@athabascau.ca. Please ensure you include your full name and I.D. number.

AU Natural Disaster Emergency Bursary

AU Natural Disaster Emergency Bursaries are intended to help AU learners continue their education without interruption due to a natural disaster. Learn more.

Student financial aid

The Canada Student Assistance Program has implemented supports for student loan borrowers, such as fast tracking repayment assistance (RAP). More details can be found through the National Student Loans Service Centre.

Help is available

Support is available. Please visit the Mental Health and Wellness page for more information.