Important update on exam invigilation
It’s getting easier to take an exam at Athabasca University (AU).
AU encourages learners to use ProctorU whenever possible, but we understand this service may not be accessible to all learners and some may prefer other options. If your exam is already booked with ProctorU, please do not rebook with another invigilator.
Students may book exams ONLY with approved invigilators. This includes invigilators listed as part of the Exam Invigilation Network and also unlisted invigilators students have been approved to use in the past. AU is not able to approve additional invigilators at this time.
These invigilators’ services are subject to change. Students are responsible to confirm an invigilators’ ability to accommodate their exam prior to booking.
Third-party invigilators will be able to offer in-person invigilation for online exams only; AU will not issue any paper-based exams until further notice.
The AU Exam Centres in Athabasca, Edmonton, and Calgary remain closed until further notice as a precaution due to the COVID-19 global pandemic. AU continues to take a cautious approach to returning to place-based locations and the health and safety of the AU community remains the top priority.
Booking an exam
The process to book an online exam will remain the same.
Students must first confirm with their invigilator that the invigilator will be able to accommodate the student’s exam request. Students will be responsible to confirm the invigilator will comply with all public-health orders in their jurisdiction, and students must also adhere to any additional protocols those third-party invigilators may put in place.
Students must then book an exam through their approved invigilator of choice at least 20 calendar days prior to when they would like to take an exam. Once that step is completed, students should log in to myAU and request their exam for the same date they have booked with their invigilator.
If you have trouble with your ProctorU exam, there are a number of resources available for test-takers and you should connect with ProctorU’s support if you encounter any issues the day of your exam. If they cannot resolve the issue, please use AU’s Contact Us form. This form is routed to AU’s frontline team members, who will be able to help.
If you encounter an issue with an external invigilator, please use the Contact Us form. This form is routed to AU’s frontline team members, who will be able to help.
Where an online exam is not available, or where your personal circumstances mean that sitting an online exam will be difficult, contact your faculty for alternative arrangements:
- Faculty of Business: Contact the Student Support Centre at firstname.lastname@example.org
- Faculty of Humanities and Social Sciences: Contact your Course Coordinator
- Faculty of Health Disciplines: Contact your Course Coordinator
- Faculty of Science and Technology: Contact the Student Success Centre at email@example.com
In light of the COVID-19 global pandemic, AU has closed its exam-invigilation centres in Athabasca, Edmonton, and Calgary. AU continues to take a cautious approach to returning to place-based locations and the health and safety of the AU community remains the top priority.
We recommend, where possible, students use an online invigilator such as ProctorU, which will allow you to take your exam from the comfort of your own home while maintaining appropriate social distance.
COVID-19 preventative measures will be in place at third-party AU-approved invigilators or invigilation centres, such as another university or a public library, to reduce the spread of COVID-19. However, AU cannot guarantee that students will not be exposed to COVID-19 and cannot guarantee that students will not contract COVID-19 due to attendance at a third-party AU approved invigilator or invigilation centre.
Students acknowledge that they are aware of and understand the contagious nature of COVID-19 and freely and voluntarily accept and fully assume all responsibility for all risks, and all possibilities of personal injury, illness, death or loss to themselves or any other person as a result of attendance at an invigilator or invigilation centre.
Students assume and accept all COVID-19 related risks arising out of the student’s attendance and/or participation at the third-party AU-approved invigilator or invigilation centre. Students who choose to write exams with a third-party AU-approved invigilator or invigilation centre are responsible for ensuring that that they are comfortable with COVID-19 precautions in place at that site and that they will abide by them. Any specific requirements should be confirmed with invigilation sites directly.
You can find up-to-date information and advice about COVID-19 precautions at the following links: Government of Alberta COVID-19 information, Government of Canada COVID-19 information, and World Health Organization COVID-19 information.