The Hub Information on COVID-19

Information on COVID-19

Athabasca University (AU) is open for business and continues to serve learners. As a digital university, we can help you learn and complete your studies from home. You can apply anytime and many of our courses start on the first of every month.

AU will continue to take measures to protect our learners and team members as the COVID-19 pandemic evolves and as public health guidance changes. Your safety is a top priority.

Starting in late November 2021, all AU team members, learners, contractors, vendors, tenants, and visitors will be required to be fully vaccinated and provide proof of vaccination in order to enter an AU facility or engage in any in-person university activity.

Most of our learners are able to complete course requirements fully online. Vaccination requirements are only applicable for those who need to participate in an in-person activity at an AU facility or when engaging in any in-person university activity. More details about our policy, accommodations, and the process for showing proof of vaccination will be coming soon.

Please take care

It is AU’s policy that those participating in any AU in-person activities offered at a facility not duly owned and operated by AU, in a jurisdiction outside of Alberta, adhere to the COVID vaccination policies and procedures of the facilities in which they are taking place, as well as the legislation, regulation, and advice/instruction of public health agencies and offices of the chief medical officers of health of the jurisdictions in which the facilities are located.

Service changes

While our university remains open to support you and classes will continue as usual, our team members continue to work from home as part of our strategy to protect their health and safety.

If you require assistance, please send us an email. Email contacts are listed in the Quick Reference section of the Learner Q&A

Please use this format, so we can get back to you with the right information more quickly.

Subject: LAST NAME, FIRST NAME: A brief description of what you’re looking for or why you’re emailing
Example: FREUD, SIGMUND: Course extension for PSYC 200
Body: Please begin the body of your email with your Student ID number

Please know that while we are dealing with a high volume of requests and inquiries from our learners, we are working as quickly as we can to respond. Please do not send multiple emails about the same topic, as that may slow our response time. 

We appreciate your ongoing patience and understanding. Please know that we are doing everything we can to get back to you as quickly as possible.

AU’s phone line, 1-800-788-9041, will be open from 10 a.m. to 3 p.m. MT with a break from noon to 1 p.m. MT. These hours will be available Monday to Friday.

Before you reach out to the Information Centre, please first visit AskAU to see if your question has already been answered. If it hasn’t, you can use the web-contact form found at the bottom of the page to ask a question, and a team member from the Information Centre will respond as quickly as possible.

You can also use the online chat function by clicking the blue tab at the bottom-right of the screen when you visit AskAU.

COVID-19 Questions and Answers

Questions and answersWe you may have questions specific to Athabasca University arising as a result of this global pandemic. We will compile answers on our COVID-19 Questions and Answers pages. 

Just like you, we are doing the best that we can to navigate these uncertain times as they continue to evolve, and we thank you for your ongoing support and understanding.

Published:
  • October 8, 2021