The Hub Introducing a new digital web experience

Introducing a new digital web experience

Major improvements coming to AU’s websites

You may have noticed things look a little different on some of Athabasca University’s (AU) websites. A bit shinier and newer, perhaps? A little easier to navigate?

The digital experience project at AU

As a digital university, AU understands how important our websites are for finding the information you need to be successful in your course or program. When information is hard to find, it can be frustrating, which is why we are making improvements across our websites.

AU’s digital experience project will not only improve how information is organized, it will also make that information easier to search and access.

Improvements across AU’s websites

AU’s digital experience project team has been working hard behind the scenes to digitally transform several sites. This transformation is evidence-based, relying on quantitative and qualitative research and best practices to improve properties. Some of the first websites that have been either created or updated with these improvements include the mental health and wellness and Nukskahtowin websites, and to the AU undergraduate and graduate calendars.

The upcoming improvements will soon be happening on more sites, including the library website.

Looking at the library site and testing it before the project started, we found that only 28 per cent of library website users, on average, could successfully complete tasks such as finding out how to do an interlibrary loan or locate a map of North America. After digital experience improvements, 90 per cent of users could accomplish the same tasks.

The new library site will launch in mid-October, with others to launch in the following weeks and months. AU will keep you posted as improvements develop.

New and improved Support Services website

The improved versions of the Support Services and Office of the Registrar websites will launch soon.

To understand the upcoming changes for the Support Services site, the Digital Experience Project Team put together a video to explain the changes.

Changes for the Office of the Registrar site

You may notice that some content from the previous Office of the Registrar site has now moved over to the Support Services site. The new Office of the Registrar site will have:

  • Enrolment Services, including admissions information and academic records
  • Course credit assessment, including transferring credits
  • Request forms, which will link to their myAU location
  • Graduation procedures, including how and when to apply for graduation
  • Scholarship and award recipient lists
Office of the Registrar's new website

You may have to change some of your bookmarks, but overall you should find these websites to be more intuitive and the improvements will help you to get the information you need.

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  • October 6, 2021
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