Current learners: Your questions answered!
We know you have questions and we have answers. Some of the most common questions are answered below. This information has been pulled from the COVID-19 questions and answers for learners.
Exams
AU encourages learners to use ProctorU whenever possible, but we understand this service may not be accessible to all learners and some may prefer other options. You can also have an online exam invigilated by any third-party invigilators who are already approved as part of AU’s Exam Invigilation Network. Please ensure that you confirm an invigilator’s ability to supervise your exam prior to booking as many services are changing due to increased restrictions.
For all online exams, you must first book your exam invigilation appointment with ProctorU or another invigilator at least 20 calendar days before you would like to write your exam. You must then log in to myAU and request your exam for the same date you’ve booked with your invigilator.
If you choose to use ProctorU, please carefully review the exam-booking instructions on the Office of the Registrar website.
If you are unable to use ProctorU, and no other external invigilator is available, please contact your faculty for alternative arrangements:
- Faculty of Business: Contact the Student Support Centre at business-support@athabascau.ca
- Faculty of Humanities and Social Sciences: Contact your Course Coordinator
- Faculty of Health Disciplines: Contact your Course Coordinator
- Faculty of Science and Technology: Contact the Student Success Centre at fst_success@athabascau.ca
Re-booking exams
We know that you may need to rebook your exam, as the pandemic continues to impact our lives.
If you have already scheduled an exam at an external invigilation site and need to rebook your exam with ProctorU, AU will waive all internal exam-rebooking fees.
A new exam request will need to be submitted to make the change of invigilators. This can be done through your myAU Portal.
If you are still within your course contract you may use the Exam Request Form in myAU to book or rebook your exam using ProctorU as an invigilator. AU is waiving rebooking fees and late exam fees at this time, but you will need to provide 20 days notice so that we can process your change of invigilation. When requesting your exam, you can declare a write date occurring up to 30 days after the course contract end date.
If you are past your contract end date and cannot submit the exam request online through your myAU Portal, please contact Examination Services (examunit@athabascau.ca) to discuss how you can change your invigilator.
Online exams remain available for 30 days after the requested write date, given the changing COVID-19 restrictions and impacts. If you are able to rebook your exam with your invigilator or through ProctorU within this time period, you don’t need to email us to let us know that you’ve rebooked.
Transcripts
We will continue to accept incoming official transcripts from other institutions sent by mail and will also accept incoming official transcripts from other institutions via email to enrol@athabascau.ca. These must come directly from the institution. We will not accept transcripts sent directly from learners.
Requests for Athabasca University transcripts can be made online by logging into myAU and then selecting the “Request Transcripts” option under Student Record in the left-hand navigation menu. This service allows you to preview and print your unofficial transcript before requesting official transcripts. When you are ready to share official transcripts, sign in to MyCreds and pay the pay-to-unlock fee to allow access to share secure official transcripts with as many institutions or parties that you choose for up to a year.
More information about transcript requests can be found on the Transfer Request page of the Undergraduate Calendar.
For more information about your transcript, contact the Information Centre at 1-800-788-9041 or send an email to the Academic Records unit at acrec@athabascau.ca.
Help is available
AU is here to support you and your academic journey. If you need support with staying on track with your studies, you may want to explore resources or even book an appointment with AU Counselling Services.
If you are feeling overwhelmed or need additional support, please know that help is available. As an AU learner, you have access to wellness support through Carepath Digital Health 24-hours a day. To see the full list of mental health supports, please visit the Mental Health and Wellness page.
Please reach out when you need to. Isolation is a risk factor, so please stay socially connected with family, friends, colleagues, and your community however you can: through phone, text, video chat, or social media.
If you still have questions and you’re not sure who to contact, please send a message to learnersupport@athabascau.ca.
