Quick guide: Information and resources for AU learners
Whether you’ve been a learner with AU for a while or are just starting your educational journey, you might not be aware of all the learner support services available to you!
This certainly isn’t an exhaustive list of all the support that AU offers but it is a good starting point when you’re looking for resources or information. Keep reading for some of the most searched information topics!
Did you know AU has a team dedicated to supporting and fostering an inclusive and equitable environment? The team in Accessibility Services works to ensure the university, its courses, and programs are accessible for learners with disabilities.
IT help information
Mental health and wellness support
Even though AU is fully online, it doesn’t mean you are alone. Mental health and wellness resources are available and accessible to all AU learners. Whether you’re looking for help with learning to learn online or want to connect with other learners, there are a number of resources available.
Booking an exam (especially your first one!) can be daunting but we are here to help. We recommend you book with ProctorU, but we also recognize not everyone can use their services. You can also book your online exam with some in-person invigilators but with the changing public health restrictions, AU encourages learners to use ProctorU whenever possible.
Student awards and bursaries
Other support at AU
If you’re having problems in your course, there is help available. If it is Moodle-related, there is a Moodle Orientation for Students. If you’re new to using e-texts, we have a whole site dedicated to helping you figure out how to use e-texts efficiently and effectively.
There is also an excellent team at the AU Library to help you!
Still not finding the help you’re looking for?
Ask AU is an incredibly handy tool that has the most commonly asked questions and answers available all day, every day.
From application questions, to changing your student information, to requesting transcripts, this is the best first place to start when you need help with a question!